If you are unhappy with your purchase -
Even in the best regulated businesses, things occasionally go wrong. If you are in any way unhappy with your purchase, please contact me within seven days of receipt so that we can resolve it quickly and amicably.
If the item is damaged or not as described I will first ask you to email me a clear picture and a description of the fault/damage. This is so that I can assess whether or not it's worth asking for its return. If it is, and if I am at fault, I'll then ask you to return the item to me, and will give you an exchange or refund including your return postage.
If you have changed your mind and no longer require the item, then please return it to me, and I'll refund you the cost of the item but not the original cost of postage, nor the cost of returning it to me. You have a duty of care to keep it in good condition whilst it is in your possession so that I can resell it as new.
You must under all circumstances retain the packaging as it may be required for inspection; this may take several months for the postal executive to process.
In either case, please use Royal Mail to return it to me, in the original packaging.
If your item is returned to me by the Post Office because you didn't collect it or because you gave me an incorrect address I'll be happy to re-post it on receipt of the cost of doing so.