Payment Methods, Terms and Conditions, Returns, Cookies
For UK buyers I accept debit and credit cards on-line or by telephone (if you give me your number I'll ring you), cheques drawn on UK banks, uncrossed UK Postal Orders, cash or Paypal (you don't need to have a Paypal account to pay this way, you can make a guest payment or send an e-cheque). I do not normally send to addresses other than those registered on Paypal or with the debit/credit card company. If you wish me to do this, you must contact me before buying to agree it with me first. For overseas buyers I accept paypal or debit/credit card payments on -line.
I aim to send most purchases within one working day (ie Mon-Fri) of receiving cleared payment. Only under exceptional circumstances will I post items before payment has been received/cleared, and then only for customers with whom I have dealt successfully before.
Within the UK, I offer a choice of RM48 (2nd Class) Standard or Recorded Delivery which normally take approximately two-three working days to arrive and RM24 (1st Class) Standard or Recorded Delivery, which typically arrives the next working day.
For overseas purchases I use airmail international signed-for as standard, which normally takes approximately one week plus Customs' clearance as appropriate. Please contact me for a quote for orders weighing more than 10kg.
Customs Fees, Local Taxes etc.
It is the buyer's responsibility to pay any Customs fees, local taxes etc; I will not falsify information on the Customs' form as this would leave me open to prosecution. If you are in any doubt about Customs and Excise fees or local taxes, please contact your relevant Government department for advice.
If you are unhappy with your purchase (Returns Policy)
Even in the best regulated businesses, things occasionally go wrong. If you are in any way unhappy with your purchase, please contact me within seven days of receipt so that we can resolve it quickly and amicably.
If the item is damaged or not as described I will first ask you to email me a clear picture and a description of the fault/damage. This is so that I can assess whether or not it's worth asking for its return. If it is, and if I am at fault, I'll then ask you to return the item to me, and will give you an exchange or refund including your return postage.
If you no longer require your purchase for any other reason because you’ve changed your mind, then please return it to me, and I'll refund you the cost of the item but not the original cost of postage, nor the cost of returning it to me. You have a duty of care to keep it in good condition whilst it is in your possession so that I can resell it as new.
You must under all circumstances retain the packaging as it may be required for inspection; this may take several months for the postal executive to process.
If your item is returned to me by the Post Office because you didn't collect it or because you gave me an incorrect address I'll be happy to re-post it on receipt of the cost of doing so.
- I am committed to ensuring your privacy is protected.
- I collect only such information as is necessary to process your order and keep accounting records.
- When you make an online payment via debit or credit card, I do not receive any information such as card number, security code, etc.
- I send newsletters about products and services only where requested.
- A cookie is installed on your site; this means that when you log on subsequently, the site will remember you and any items still in your shopping basket.
- I do not pass any information to third parties.
Mrs S B Taylor, Canterburycross: Collectables, 127, New Dover Road, Canterbury, Kent, CT1 3EG, 01227-462886